Tinker Federal Credit Union


TFCU Home Branch

ENROLL

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Home Branch FAQs

Answers to Frequently Asked Questions about Home Branch, Home Branch Mobile and BillPay

Home Branch

What if I forgot my password?

If you forget your password, log in using your account number or user ID. When the system prompts you for your password, select “forgot password” from the options at the bottom of the screen.

What if I forgot my User ID?

If you forget your user ID, please contact TFCU’s Member Service Center at (405) 732-0324, ext. 2255, or 1-800-456-4828, ext. 2255.

Can I add a custom photo for my security photo?

Home Branch provides a wide range of personal image photos to choose from. Feel free to browse the selection to find one that is meaningful to you. Further, you can provide a unique “name” for your photo. These photos are specially programmed to provide the security information needed to authenticate your Home Branch session. For this reason, the system cannot accept user-submitted photo images.

What if I forgot the answers to my security questions?

If you forget the answers to your security questions, please contact TFCU’s Member Service Center at (405) 732-0324, ext. 2255 or 1-800-456-4828, ext. 2255.

I paid my credit card bill early, but the date is still showing the same due date. Did my payment not go through?

Even if you pay your bill on or before the posted payment date, due dates do not update in the system until the next statement cycle begins. Once you’ve made a payment, even though the current due date remains the same, your amount due will change to $0.00. That lets you know your payment was processed.

Why didn’t my TFCU mortgage payment show up in my mortgage history when I transferred the payment?

Although most loan payment transfers show up almost instantly, mortgage payments require up to two business days to be processed.


Home Branch Mobile app

What services and account information can be accessed using Home Branch Mobile app?

Home Branch Mobile app was specifically developed to work on mobile devices. You can access your favorite, basic Home Branch features on the app, as well as these other special features:

  • Viewing and adding payees
  • Real-time credit card payments
  • Transactions to other institutions
  • Set up account alerts
  • Deposit checks using Home Branch Check Deposit
  • Fingerprint authentication on Apple and Android devices (please make sure your TFCU app is updated to the latest version)

How does Home Branch Mobile app work?

Home Branch Mobile app is available through these interfaces:

  • Apple application
  • Android application
  • Text message interface (via SMS text message)
  • Receive preset Account Alerts

I paid my credit card bill early, but the date is still showing the same due date. Did my payment not go through?

Even if you pay your bill on or before the posted payment date, due dates do not update in the system until the next statement cycle begins. Once you’ve made a payment, even though the current due date remains the same, your amount due will change to $0.00. That lets you know your payment was processed.

What type of accounts can I access with Home Branch Mobile app?

Home Branch app provides access to all the same account information that can be accessed through Home Branch.

Can I schedule a future payment using Home Branch Mobile app?

Yes. Simply select a payee and choose the date you want the bill to be paid.

What is the cost of using the app?

The Home Branch Mobile app is provided free of charge to TFCU members to download; however, standard text messaging and data fees from your wireless provider apply.

How many different mobile devices can I enroll to access my account information?

You can add up to three mobile devices. If this does not meet your needs, please contact TFCU’s Member Service Center at 800-456-4828.

What types of mobile devices can be used to access the app?

The Home Branch app is available for Apple and Android devices. If you have questions about the capabilities of your mobile device, please contact your wireless provider directly.

How do I deactivate access to Home Branch app?

To deactivate access to your account information on the Home Branch app, please contact TFCU’s Member Service Center at 800-456-4828.

How do I change my password for Home Branch app?

The password used to access your account information through the Home Branch Mobile app is the same used to access Home Branch. You can change your password by clicking on the “Forgot Password” link on the password screen, through the app or on the browser version.

Is the app secure?

The Home Branch app is safe and secure (link: DELETE). All data that passes between the mobile device and Home Branch web servers is encrypted using the Secure Socket Layer (SSL), just like Home Branch through your internet browser.


BillPay

Can I add a payee for BillPay using Home Branch Mobile app?

Yes. Our new app now allows you to add new payees.

Why can’t I program a new BillPay payee?

Because we cannot guarantee payments to the following payees, they are not included in the BillPay system:

  • Payments to payees outside of the United States
  • Court-ordered payments such as alimony, child support, speeding tickets, etc.
  • Tax entities
  • Collection agencies
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