Account takeover fraud can start with something as simple as a text message or phone call. Fraudsters often create a sense of urgency and attempt to convince someone to provide the information needed to access an account.
In this episode of the YOU + TFCU Podcast, Jack Kelley discusses how these scams work and what members should watch for. Andrew and Amanda talk with Jack about:
- How account takeover fraud works
- Why urgency is a common warning sign
- Information TFCU will not ask members to provide
- What to do when a suspicious caller claims to be from TFCU
- Why caller ID cannot always be trusted
- How code words can help verify identity
- Why slowing down and independently verifying a request can help protect your account
When something does not feel right, stop and verify who you are communicating with before providing information or taking action.
