Episode 07: Banking on the Go: How TFCU's ITMs Bring the Branch to You

Discover how TFCU’s Interactive Teller Machines (ITMs) are changing the way members bank. ITM Services Supervisor Wednesday Humphrey joins hosts Israel Estrada and Amanda Nichols to explain what ITMs are, how they differ from standard ATMs, and what members can do — from withdrawals and deposits to loan transfers and check cashing — all with a real teller on screen. Wednesday shares the origin story of TFCU’s ITM program, how the team has grown from 3 to 13, and why efficiency and a personal touch can coexist. Whether you’ve never used an ITM or you’re already a regular, this episode breaks it all down.