Megan Terry, AVP and Member Support manager, breaks down how the contact center supports members through calls, online chat and email. The team handles tens of thousands of monthly interactions and can assist with everything from balances to fraud concerns. She outlines when self‑service through online and mobile banking is the most efficient option and when it is better to contact an agent directly. The episode also covers payment options, associated fees and how members can avoid common scams by verifying information before taking action. Listeners will leave with a clear understanding of how to manage everyday banking, protect their accounts and choose the right support channel when they need help.
