Tinker Federal Credit Union Protecting Members and Employees During Pandemic
OKLAHOMA CITY – Tinker Federal Credit Union has implemented a variety of programs in response to COVID-19, all in an effort to continue providing vital financial services while also protecting employees and members. “It’s a balancing act”, said Michael Kloiber, President/CEO of the credit union. “We’re meeting daily to find ways to adapt to a rapidly changing landscape.”
The changes include many of the credit union’s employees now working remotely from home, limited branch lobby access, and extended drive-thru hours. As part of the credit union’s social distance efforts, members who need to meet with lobby employees must schedule an appointment. “We’ve also implemented a seniors’ hour from 8:00 AM to 9:00 AM for members 60 and older to visit a branch”, Kloiber said. Members can call the credit union or use the credit union’s web site to schedule lobby appointments. Branch drive-thru hours have been extended, and are now 7:00 AM to 6:00 PM, Monday through Friday. Branches will be closed on Saturdays until further notice.
In addition to changes in day-to-day operations, TFCU has a variety of assistance programs for members experiencing financial hardships, including fee waivers, low-interest hardship loans, interest- only loan payments, or skipping a loan payment altogether and moving it to the end of the loan, including credit card payments. “We will also consider waiving early withdrawal penalties on certificates for members who need access to those funds before the certificate matures,” Kloiber said.
Kloiber said credit union leadership is watching activity at both the state and national levels, and it will make adjustments as needed. “Our goal remains to find the right balance between serving our members and doing the best we can to look out for the safety of our employees and members until we can get past the threats from this virus” he said.
Tinker Federal Credit Union is the largest credit union in Oklahoma, with $4.2 billion in assets and over 400,000 members.