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Visa Checkout FAQs

Answers to Frequently Asked Questions about Visa Checkout

What is Visa Checkout?

Visa Checkout is an online payment option that makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address. And, you can store and use any major credit or debit card.

Where can I use Visa Checkout to make purchases online?

Today, you can use Visa Checkout at many of your favorite online stores, with many more joining each month. For a full list, visit the Visa Checkout website.

What kind of payment methods can I add to my Visa Checkout account?

You can add Visa, MasterCard, American Express or Discover credit or debit cards to your Visa Checkout account.

Does Visa Checkout work on my mobile device?

Yes. Visa Checkout can be accessed using any web-enabled mobile device.

Does Visa Checkout share my information with marketers?

Visa Checkout will not share your information with third party marketers, unless you opt to allow them to do so.

How is my Visa Checkout account information protected?

Visa uses advanced security technologies to protect the information you store in your Visa Checkout account, including industry standard encryption and multilayer authentication.

Whom should I contact if I have a question about a purchase I made with my Visa Checkout account?

If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund or have any customer service issues with the merchant, please contact the merchant.

If you have an issue that has not been resolved to your satisfaction by the merchant, you may have other recourse available to you. Please contact TFCU’s Member Services at 1-800-456-4828 and ask to speak to our Card Dispute Resolution representative for further information.

Why do I see a prompt with Verified by Visa or MasterCard® SecureCode™ during checkout?

Depending on the card that you use during checkout, you may see an extra security prompt put in place by the financial institution that issued your card to confirm that you are the authorized cardholder. This helps reduce the risk of fraud on your account.

For more information on Verified by Visa, click here.

What are the guidelines for creating a password for a Visa Checkout account?

When you’re selecting a password for your Visa Checkout account, keep these password requirements in mind:

  • At least 6 characters and maximum 32 characters.
  • Can include lower case and capital letters.
  • Allowed special characters: ! @ # $ % & * ?
  • Cannot contain a portion of your email address.
  • Cannot contain spaces or three or more consecutive repeating characters.

If I forget my password, what should I do?

If you forget your password, follow these steps:

  1. Visit https://secure.checkout.visa.com
  2. Click the “Forgot?” link on the sign in page.
  3. Visa Checkout will send password reset instructions to the email address associated with your account. Follow those instructions to create a new password.

If you don’t receive the password reset email, please check your spam folder. If the email isn’t there, you can request a new one or contact Visa Checkout at support@mail.checkout.visa.com.

My account is locked. How can I unlock it?

To prevent unauthorized access to your account, Visa Checkout locks your account temporarily if you enter an incorrect username or password too many times. You can unlock your account by using the Forgot Password link, or you can contact Visa Checkout for assistance. You are not able to use your Visa Checkout account for purchases during the time the account is locked.

Why am I presented with security questions when I try to access my account?

To protect access to your account, Visa Checkout may ask you to answer a security question that other people would have trouble answering. If you have trouble accessing your account at any point, these questions help confirm your identity. Visa Checkout might ask you to answer these questions when you log in from a new device, when you have forgotten your password or when you contact customer support via phone.

When you create a Visa Checkout account, security questions are generated automatically based on information stored in your account. You may optionally set up additional security questions by signing in to your account and clicking the Account Settings link.

The answers to your Visa Checkout security questions must meet the following requirements:

  • Answers must be between 3 and 24 characters in length.
  • The characters you use can be numbers, letters, special characters, and/or spaces.
  • You can’t use the same answer for another Visa Checkout security question.

Your answers are not case-sensitive, so “Dog” and “dOg” are treated the same way.

How long before my Visa Checkout log in session expires due to inactivity?

After a short period of inactivity or if you close your browser window, you will be automatically logged out of your Visa Checkout session and you will be required to log back in afterwards.

How do I change my password?

You can change your password any time you need to by following these steps:

  1. Visit https://secure.checkout.visa.com and sign in to your account.
  2. Go to “My Account Information” section.
  3. Click “Edit” under “Sign In Information”
  4. Click “Update” to save your new password

Visa Checkout will send a confirmation email to your email address to notify you of the change.

What if I am having trouble adding a payment card?

If you receive an error message when you try to add a payment card, it is likely that the billing information you entered doesn’t match the billing information associated with that card. Please verify that you have correctly entered your card information, and that the billing address matches the card information on file with your card issuer.

To help prevent unauthorized access to card information, Visa Checkout won’t let you add a card if you’ve tried to add it multiple times with incorrect information. If you receive an error message saying that you have exceeded the maximum number of attempts to add or edit a card, you won’t be allowed to add that payment method to your account for another 24 hours.

Where can I find more information about Visa Checkout?

To learn more about Visa Checkout, please visit the Visa Checkout website.

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