Tinker Federal Credit Union


TFCU Home Branch

ENROLL

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Home Branch Mobile Check Deposit FAQs

What is Home Branch Mobile Check Deposit?
Home Branch Mobile Check Deposit allows you to electronically deposit checks into your TFCU account from anywhere using the Home Branch Mobile app on your iPad, iPhone or Android device. Funds are deposited using pictures of the endorsed check taken with your device.

How does Home Branch Mobile Check Deposit work?
Home Branch Mobile Check Deposit allows you to deposit a check quickly and easily directly to your TFCU savings or checking accounts using your mobile device.

Who is able to use Home Branch Mobile Check Deposit?
TFCU members who have set up Home Branch accounts and have iPads, iPhones or Android devices are able to use Home Branch Mobile Check Deposit.

Do I have to accept the Home Branch Mobile App Terms and Conditions?
Yes, you must first agree to the Home Branch Mobile App Terms and Conditions in order to use Home Branch Mobile.

I only have a savings account, can I use Home Branch Mobile Check Deposit?
All TFCU checking and savings accounts are able to be accessed with Home Branch Mobile Check Deposit.

Why am I not seeing the total amount of my deposit on my account?
TFCU members have a daily available funds amount that will be accessible immediately on their account when using Home Branch Mobile Check Deposit. The screen will notify you of the amount that will be made available to you immediately. If you deposit more than one check per day, you will notice this amount will change based on the remaining funds available.

How many checks can I deposit at one time?
You may only deposit one check at a time.

What are the fees for using Home Branch Mobile Check Deposit?
There are no fees from TFCU for using Home Branch Mobile Check Deposit. The only fees you may incur would be data fees from your mobile service provider.

Will I be notified when my deposit has been processed?
You will receive an on-screen notification that your transaction has been completed.

What types of checks can I deposit with Home Branch Mobile Check Deposit?
Most domestic checks and money orders may be deposited using Home Branch Mobile Check Deposit. We are unable to process bonds, foreign items and third party checks.

Do I need to endorse each check before they can be deposited?
Yes. Each check must be endorsed on the back side of the check (same as any deposit). When endorsing a check it is always best to include a specific statement such as “For Deposit only into TFCU account #xxxxxx” along with your signature. This can help prevent fraud and reduce mistakes. Also, any checks that have not been properly endorsed will be detected and not be accepted by the Home Branch Mobile Check Deposit software.

What should I do with the physical check after I deposit it?
We ask that you keep the physical check for sixty (60) business days after making your deposit. After sixty (60) business days, please destroy the check or mark it as “VOID” if you intend to keep it for your records.

How long will the transaction stay in my Home Branch Mobile Check Deposit history?
A Home Branch Mobile Check Deposit transaction will not expire from your transaction history.

If I see an error in my deposit, who should I contact?
If you see a transaction error, please contact the Member Service Center at 1-800-456-4828 as soon as possible.

Can I make deposits using Home Branch Mobile Check Deposit after business hours?
You will receive credit for your deposits through Home Branch Mobile Check Deposit on the day and time you make the deposit, even after normal business hours.

What accounts can I deposit into with Home Branch Mobile Check Deposit?
Deposits can be applied to any TFCU checking or savings account. Deposits cannot be applied to loan accounts.

What devices is Home Branch Mobile Check Deposit available on?
Home Branch Mobile Check Deposit is available for the iPhone (3GS, 4, 4S, 5, 6), iPad (2nd generation and up) and Android devices.

How should I endorse my check for Home Branch Mobile Check Deposit?
Endorsements should include legible signature, “For Deposit Only,” account number, “for Tinker FCU,” and “electronic deposit.”

If I have a check with multiple payees, can I deposit it using Home Branch Mobile Check Deposit?
Yes, checks with multiple payees can be deposited if all payees have endorsed the check. All payees on the check must endorse it in order to be processed. If all payees do not endorse the check, it will be reviewed and you will be notified via email that the check was rejected and funds withdrawn from the account. You may resubmit the check with all proper endorsements.

When will my deposit be posted to my account?
Deposits made using Home Branch Mobile Check Deposit will be immediately deposited and posted to your account. The application will notify you of your personal funds available amount that you can access immediately. The remaining funds will be made available to your account after the transaction has completed processing.

What is the maximum amount of deposits monthly that I can make using Home Branch Mobile Check Deposit?
For security reasons, TFCU may limit the amount and number of deposits to your account. For questions about this, please contact Member Service Center at (405) 732-0324, ext. 2255 or 1-800-456-4828, ext. 2255.

I’m new to TFCU, can I use Home Branch Mobile Check Deposit immediately?
Yes, new TFCU members will be able to use Home Branch Mobile and make deposits using Home Branch Mobile Check Deposit immediately after they sign up for Home Branch on TinkerFCU.org.

How will a Home Branch Mobile Check Deposit reflect on my account transaction history?
A transaction using Home Branch Mobile Check Deposit will be displayed as “mobile check deposit” on your transaction history.

What if I submit the same deposit twice in error?
Don’t worry, if a deposit is submitted twice, it will be identified and corrected during processing. We will do a reversal of funds on the second deposit and you will receive a notification via email.

A check I submitted was returned, can I resubmit it using Home Branch Mobile Check Deposit?
Yes, you may resubmit the check with corrections after it has been rejected during processing.

If I need additional information on Home Branch Mobile Check Deposit, who may I call?
For any additional assistance or information regarding Home Branch Mobile Check Deposit, please contact the Member Service Center at 1-800-456-4828.

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