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Android Pay FAQs

Answers to Frequently Asked Questions about Android Pay

What is Android Pay?

Android Pay is a mobile payment and digital wallet service that allows users to make payments using a mobile device in place of a physical credit or debit card. The service keeps member payment information private from the merchant and creates a unique “token” for each transaction.

What are the device requirements for Android Pay?

You will need an Android phone running Kit Kat (4.4) or higher. Your phone also needs to support Near Field Communication (NFC) and Host Card Emulation (HCE). On your Android phone, go to “Settings” and then touch “More.” Make sure NFC is listed and turned on. When you turn on NFC, HCE is turned on automatically.

How do I set up Android Pay?

For help setting up Android Pay, click here.

How do I use Android Pay?

You don’t have to open the Android Pay app to make a purchase with your NFC phone; just follow these steps:

  1. Look for the Android Pay or contactless payment symbol at the register.
  2. Wake up and unlock your phone.
  3. Hold your phone near the contactless payment terminal.
  4. If prompted, choose “Credit” regardless of your type of card.

You can use Android Pay in apps anywhere you see an Android Pay or Buy with Android Pay button.

At checkout, touch the Android Pay purchase button. You may be prompted to select a payment method and enter your shipping address before confirming your order.

Tip: In some apps, you can save your payment and shipping information for all future purchases

Android Pay transactions might show up on your bank’s card statement under one of these names: AdrdPy, GOOGNFC, Mobile Purchase, Mobile Wallet, the merchant’s name.

Keep in mind that you’ll still have to show your receipt from the merchant if you ever need proof of purchase, so make sure you keep it for your records.

How do I set up my TFCU card as my default card for Android Pay?

Setting your default card in Android Pay is easy. Just select the TFCU card you wish to use as your payment default in the Android Pay wallet and click “set as default card”.

Does TFCU charge anything to use Android Pay?

No. TFCU does not charge a fee for members to use Android Pay.

Is Android Pay safe and secure for making payments? How am I protected against fraud?

Yes, when you make payments with Android Pay and your TFCU card, your full card number is not shown to the merchant or to Android Pay and all transactions are monitored by TFCU’s risk and fraud detection systems. In addition, fraudulent purchases made using Android Pay are protected by VISA and MasterCard’s Zero Liability policy when the unauthorized transactions are reported promptly.

What if my TFCU card is lost or stolen?

Please call TFCU immediately and mention that you added your TFCU card to Android Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Android Pay. When you receive your replacement card, you will need to add the new card to Android Pay before making any Android Pay purchases.

What should I do if my mobile device is lost or stolen?

In addition to notifying your mobile carrier, please contact TFCU. We will either temporarily suspend or deactivate your card for use with Android Pay.

Your payment information is not accessible whenever your phone is locked. If your phone is lost or stolen, you can find, lock or erase it using Android Device Manager.

If I erase my phone, does that cancel my physical cards or can I continue to use them?

Erasing the information on your mobile device will have no effect on your physical cards. You can continue to use your cards as you normally would. Erasing your mobile device will delete the virtual cards from Android Pay. You can add your credit and debit cards back into Android Pay at any time.

What should I do when I receive a new, renewed or replacement card?

For any new or replacement cards, you will go through the initial set up of Android Pay.

Where can I view the full Terms of Use?

Please click here for the terms and conditions for the service.

Who do I contact for general questions about my digital account number?

You may contact Member Services at 1-800-456-4828 or memberservices@tinkerfcu.org.

Where can I find more information about Android Pay?

To learn more about Android Pay, please visit the Android Pay website.

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