TFCU’s Response to COVID-19

We’re Here For You

HARDSHIP OPTIONS

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Hand with heart icon

We’re Here for You

HARDSHIP OPTIONS

Branch Access Changes

Based on state and federal guidance, we are re-introducing teller line transactions to the services available at TFCU branches. However, for the safety of our members and employees, we will be limiting the number of members allowed in the lobby and continue to maintain sanitizing and social distancing practices. We continue to encourage members to use online, phone, ATM and drive-thru services when possible.

At this time, the following in-branch services continue to be by appointment only:

  • Account Opening
  • Applying for Loan
  • Debit and Credit Cards
  • New Safe Deposit Box
  • Account Changes
  • Wire Transfer
  • Notary
  • Fraud Resolution
  • Life Events (marital status, death)

Please note the following branch changes:

  • In-branch, non-teller services are available by appointment only, Monday through Friday. – Schedule an Appointment
  • All branch lobbies are completely closed on Saturdays.
  • Branch drive-thru are now open on Saturdays.
  • Our waiting areas, internet cafes, children’s centers and coin counters are unavailable during this time.
  • When visiting a branch, TFCU strongly encourages members to wear masks and practice social distancing. And if fever or other symptoms are present, we ask that members do not seek services in a branch.

We strongly suggest our members practice social distancing and take advantage of our extended drive-thru hours, 7:00 am to 6:00 pm, Monday through Friday.

Our Member Service Center (call center) hours will remain the same:

  • Monday through Friday 6:00 am to 9:00 pm, and Saturday 8:00 am to 5:00 pm, by phone at (405) 732-0324, or through Live Chat.

Account and Service Channels

Our goal is to serve you in the safest and best possible way. Here is a guide to help you access TFCU’s accounts and services during this challenging time.

These options are available as of May 18, 2020, and may change as the COVID-19 situation evolves.

For in-branch, non-teller services, Schedule an Appointment.

TFCU Chart of lobbyless services. Please call us for details.

TFCU Hardship Options

The following options may be available to those who have been impacted.

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Skip-A-Payment

No-fee skip-a-payment on eligible loans.

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Hardship Loans

Special low-interest loans.

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Fee Waivers

We will waive fees for loan payments made online or by phone – Make a Payment

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Share Certificates

We may be able to waive early withdrawal penalties.

Dollar Sign

Loan Payments

Interest-only payments on eligible loans.

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Credit Card Payments

$0 payment option for eligible cardholders (see monthly statement).

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Mortgage Payments

Our Adjustments Department may be able to make accommodations on payments to conventional and VA mortgages.

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Home Equity + HELOC Payments

Payment deferrals available on eligible loans.

TFCU-Web-Site-Master-Icons-Line-Art-2020-63

Skip-A-Payment

No-fee skip-a-payment on eligible loans.

Dollar sign in shield icon

Hardship Loans

Special low-interest loans.

Person with money icon

Fee Waivers

We will waive fees for loan payments made online or by phone – Make a Payment

Hand with money flower icon

Share Certificates

We may be able to waive early withdrawal penalties.

Dollar Sign

Loan Payments

Interest-only payments on eligible loans.

Credit Card Icon

Credit Card Payments

$0 payment option for eligible cardholders (see monthly statement).

House icon

Mortgage Payments

Our Adjustments Department may be able to make accommodations on payments to conventional and VA mortgages.

Percent inside house icon

Home Equity + HELOC Payments

Payment deferrals available on eligible loans.

Enhanced Services

The following extended service options are available to members.

Senior Hour

For members age 60 or older only, call (405) 732-0324 to schedule special branch lobby appointments between 8:00 am and 9:00 am. Seniors are also welcome to make general membership appointments between 9:00 am and 5:00 pm. Schedule an Appointment

Debit Cards

New and replacement debit cards available in the drive-thru.

CUSC/CO-OP Shared Branches

Extended Credit Union Service Center options available through the drive-thru.

Extended Drive-Thru Hours

The drive-thru will be open 7:00 am to 6:00 pm, Monday through Friday.

Electronic Funds Transfers

The Federal Reserve has suspended the limit of six transfers or withdrawals a month from a savings account.

Need contactless access to your accounts?

TFCU’s Home Branch Mobile app allows you to access your account information from a mobile device anywhere, anytime. This no-fee service is available at the App Store and Google Play for your Apple and Android devices.
How to Download the App

Contactless TFCU Service Options

In the interest of social distancing, you may also want to take advantage of these services:

Important Updates

Check out our newest articles below to get the latest on our ongoing response to the current COVID-19 situation and how we can help you. Click here to see more articles for COVID-19.

Frequently Asked Questions